Buying with confidence
Returns, refunds & warranty
Thirty days on unused blades, a real warranty on the steel, and a human on the other end of the email.
Last updated 2026. BSTKNIVES LLC, P.O. Box 1223, Kaneohe, HI 96744 — justin@bstknives.com. This page is our store policy, not legal advice.
The short version
Unused blades in original packaging can come back within 30 days of delivery for a refund of the item price, less return shipping. Ask us for an RMA first. Carried, sharpened, cooked-with, modified or damaged blades are not returnable, and auction wins, blind boxes and custom work are final sale.
What you can return
Any in-stock blade or piece of merch that is unused, unsharpened, uncarried, in its original box with tags, papers and sheath, within 30 days of the delivery date. Apparel must be unworn and unwashed. We inspect every return on arrival.
What we can't take back
Sharpened, carried, cooked-with, sanded, etched, engraved, modified or damaged items. Limited releases, auction wins, giveaway prizes, blind-box and mystery items. Custom or made-to-order pieces, including engraved blades. Gift cards. Items marked final sale. Blade Club boxes already shipped or prepared. Anything returned without an RMA may be refused.
How to start a return
Email justin@bstknives.com with your order number, the item, the reason, and photos if something is wrong. We reply with an RMA number and the return address. Pack the blade so the edge cannot cut through the box, ship insured with adult signature, and write the RMA on the outside. Return shipping is on you unless the item arrived wrong, defective or damaged — then we cover it. Returns must be legal to ship from your location.
Refund timing and restocking
Once the return arrives and passes inspection we issue the refund to the original payment method within five business days; your bank or platform may take another few days to post it. We refund the item price and any tax on it. Original shipping is refunded only when the fault was ours. Items returned used, incomplete or damaged may be refunded partially or shipped back at your cost. Exchanges are handled as a refund plus a new order so you don't lose the piece you want.
Damaged, wrong or lost shipments
Tell us within 7 days of delivery, with photos of the item and all packaging, and we make it right with a replacement or a full refund — your choice, our shipping cost. If tracking shows delivered but the package is missing, tell us within 14 days and we will open a carrier claim with you. Adult signature is required on blade orders, so we cannot cover packages left with someone who was not authorized to sign.
Cancellations and address changes
Email us the moment you need a change. We can usually cancel or edit an order before it ships — normally within two business days of ordering. Once a label is scanned we can no longer redirect it. Live-sale wins and claims on TikTok or Whatnot are binding purchases and cannot be cancelled after the fact.
Membership cancellations
Cancel a Blade Club membership any time before your next billing date and no further charges are taken. The current cycle is not prorated, and a box already shipped or prepared for shipment is not refundable. Founding pricing and engraving benefits end when a membership is cancelled.
Warranty claims
Blades sold as warrantied carry a lifetime warranty against defects in materials and heat treat to the original purchaser, with proof of purchase, repaired or replaced at our option. Send photos of the defect and your order number to justin@bstknives.com. The warranty does not cover normal wear, edge dulling, chipping from misuse, patina or rust from storage or dishwasher use, prying, throwing, batoning, impact damage, loss, theft, or third-party sharpening and modification.
Sales made on TikTok or Whatnot
Orders placed through TikTok Shop or Whatnot also run under those platforms' buyer-protection and refund rules, and refunds there are issued through the platform. Message us first — we can usually fix it faster than a dispute — and we follow the platform's decision where it applies.
Nothing here limits rights you have under the consumer law where you live.